Phone coaching will have your employees reaching benchmarks before you know it. BNResearch - Market Research in Portland, Oregon.
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It doesn't pay to train customer service reps and then just turn them loose. You need to track their performance and compare results from one location to the next. With Quality Calling & Coaching, we at BNResearch can help you do that.
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If you'd like more information about Quality Calling and Coaching, call 1.800.355.2091 and ask for Patrick Nork, or you can email Patrick directly.

 

 
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